We look at everything you’ve provided to us to work out whether your claim meets our criteria for us to represent you. If your claim meets our criteria, we will complain to your bank or the responsible bank on your behalf
Tell us what happened and send us documentation we need to process your complaint. Tell us if the bank contacts you about your case, especially if it’s regarding the outcome of your complaint and you receive a rejection, offer or full refund. Tell us if your name, address, email address or other contact details change
Timescales vary depending on whether your case is settled by the bank or the FOS. Your case could be resolved as quickly as a few days, but could take up to two years. Generally, cases take between 6 to 12 months.
We will update you at key milestones. This is typically when your case progresses to a new stage, we get an update from the bank / FOS on your case, we require additional information, or anything that might be relevant. We will keep you updated on progress via emails and phone calls, and update you at least every 6 months (although normally much more often).
You can cancel free of charge at any time unless a redress offer has been made on your case
We charge between 15% plus VAT based on the amount of money you get back per case. ou only pay when your case has been acknowledged and in motion.