We’re Bluewave Dynamics Limited and we operate under the name Bluewave Dynamics. We specialise in Claims Management Services.
We’re regulated by the Financial Conduct Authority and we are registered as for data protection with the Information Commissioners Office
This notice explains how and why we use your personal data when you contact us to potentially start a claim (you’re a Potential Client), or contract for our Claims Management Services (you’re a Client).
Have a question about something in this notice, or want to contact our Data Protection Officer? Complete a contact us form and highlight it for the attention of the DPO.
For the purposes of data processing we refer to you as either a Potential Client or a Client depending on your relationship with us. So that you can navigate your way through the policy easily, we’ve split it into three sections
Potential Clients: this section is relevant to any potential customers who have not entered into a contract with Bluewave Dynamics
Client: this section is relevant if you have entered into a contract with Bluewave Dynamics
Everyone: this section is relevant to all individuals who engage with us, including potential clients and clients.
Throughout this policy, we refer to your personal information as your data
When you provide your data to us, you consent to us using your personal information to:
When you’ve contacted us about your claim, in order to move forward we need you to provide your full name, postal address, telephone number and email address. We’re likely to also need information about your case, such as the events that took place as well as the amount that you lost.
Once we receive this information we’ll use your data to email you a Welcome Pack that includes full information about our services for you to sign. If you don’t want to provide this information or sign our contract contained in the welcome pack, then we won't be able to offer our Claims Management Services to you.
We’ll keep your contact details following an enquiry for a maximum period of three years. During this time we may contact you using the contact details you provided in order to offer you our Claims Management Services. We’ll reach out using the contact methods you’ve selected which could include:
We’ll take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We’ll store all the personal information you provide on our secure servers that are subject to strict security requirements.
You can withdraw your consent to us contacting you through any medium at any time. You can do so verbally via telephone or in writing via email, live chat or through the post using our contact details.
When you’ve contracted with us, we need you to hold your full name, postal address, telephone number and postal address. We need to hold details about your case, such as the events that took place as well as the amount that you lost.
In the process of working your claim, we speak to the banks / lenders relevant to your claim and potentially the Financial Ombudsman Service. During this process, we may obtain and store other personal data, such as bank account details or finance agreements relevant to the claim and complaint reference numbers. If you don’t want us to process this information then we won't be able to offer our Claims Management Services to you.
While using our Claims Management Services, you agree for us to process your personal information through signing our Letter of Authority which means you agree to our Terms & Conditions, allowing us to:
Once you’ve entered into a contract with us, we’ll keep your data for as long as necessary to fulfil the purpose it was collected for (our Claims Management Services). We’ll normally keep your data for 6 years starting from the date of the conclusion of your last contract. After this time has expired we’ll delete the information or anonymise it so that it can’t be linked to you.
The retention of your data enables us to provide our Claims Management Services to you, and fulfil our legal obligations including our accounting requirements and our regulatory obligations, such as complaint handling.
We’ll take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We’ll store all the personal information you provide on our secure servers that are subject to strict security requirements.
You’re able to opt-out of contact at any time letting us know via telephone, email, SMS or post. While under contract, you’re unable to withdraw consent for postal communications, as we require this method of contact to fulfil our regulatory obligations.
You’re able to withdraw consent verbally via telephone or in writing via email or post using the contact details listed in this policy and on our website.
I was under contract with you but decided to cancel before we received an outcome. What happens to my data?
When you’ve contracted with us, we keep your data for as long as necessary to fulfil the purpose it was collected for (our Claims Management Services). If you’ve cancelled your contract with us, that data is only necessary in case we believe that, at a later date, our fee will become payable. We’ll therefore normally keep your data for 6 years starting from the date of the conclusion of your last contract (in this scenario, the date you contacted us to cancel your contract). After this time has expired we’ll delete the information or anonymise it so that it can’t be linked to you.
We use marketing to let you know about our services offered as well as any other services which may be of interest to you, including developments that could have an impact on the original service you engaged with us on, new claim areas, and/or similar services.
Should you no longer wish to receive information about similar products and services, you can always object to receiving marketing communications from us and we’ll stop processing your data for marketing purposes. You’re able to withdraw your consent verbally via telephone or in writing via email or post using the contact details at the start of this policy.
We may use your personal information, including information about how you interact with communications we send to make decisions about what services we think you may be interested in and tailor our marketing communications to you. This is called profiling for marketing purposes. We believe we have a legitimate interest to do this and that it is not against your rights. However, if you don’t want us to use your personal information in this way you have a right to object to this and can let us know using the contact details at the start of this policy.
We’ll only collect information that we genuinely need to meet or perform the legal or contractual obligations necessary to provide you with our services, where we have a legitimate interest to do so, or where we have your permission (your consent). This will likely include the collection of:
We have regulatory requirements and other legal requirements that may require us to use your data. This includes things such as complaint handling and financial record keeping. In these circumstances we may be required to keep your data by law and we’ll inform you if this is the case.
Our cookie policy can be found here.
A cookie consists of information sent by a web server to a web server and is stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web server.
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this policy.
In addition, we may disclose information about you:
This policy references other websites. We’re not responsible for the privacy policies or practices of third party websites.
If you have a complaint about how we use your personal information, you can contact us via telephone, through live chat on our website or by filling in a contact us form on our website and we’ll do our best to fix the problem. This is also how you can also reach our Data Protection Officer.
If you’re still not happy with our response, you can refer your complaint with a data protection supervisory authority in the US where you live or work, or where you think a breach has happened.
We’ll post any changes to this privacy policy on this page and if they’re significant we’ll let you know by email.