You don’t have to you can infact go and report to yout bank but for quick succession, We’re here for those who lack the time to file claims themselves or prefer to rely on our expertise. Our team is composed of former financial services professionals with experience at banks, regulatory bodies, and the Financial Ombudsman Service, giving us unparalleled knowledge of the process and your rights.
The timeline for resolving your case can vary significantly based on its complexity and whether your bank agrees to issue a refund or if further action is required.
In some instances, outcomes are reached quickly, with many clients receiving resolutions within 15 days—the standard response time for banks.
However, if your bank denies the complaint and we need to escalate it to the Financial Ombudsman Service (FOS), the process may take longer, potentially extending to several years in rare cases. Rest assured, we’ll keep you informed and updated throughout every step of the process.
If your bank reaches out with an offer, notify us promptly so we can verify that the amount is accurate.
We’ll communicate with your bank to ensure the offer is fair and appropriate. Our fee will be due once your bank confirms the refund.
Simply complete our claims form.
The more details you provide, the faster we can assess your case and determine if we can proceed.
By filling in the claim form you're not committing to using our service, and if you change your mind we'll not take your case forward or contact you again.
If we decide to take on your case, we'll let you know and at that point you'll be sent a copy of our contract or an invoice with other documentation via email or the live chat. You're only committing to our service once you sign and pay for the contract.
Yes. you can still claim.
As long as you sent the money from a US bank account (or withdrew cash from a US account) you have a case.
Your bank may issue a check or deposit the funds directly into your account if you’re still banking with them.
If you’ve been deceived into transferring money to a scammer or had your account compromised and funds stolen, we’re here to help.
Typically the most common scams we see are scammers pretending to be someone else in order to get you to send them money. They may pretend to be organisations like: yout bank, a relative, the police, Your solicitor (e.g. in a property transaction).
We can also help when you've made an investment that turned out to be a scam, or where you've bought something that never arrived.
If in doubt about whether we can help just get in touch. If we cant help, just refer to our contact page.
Yes we charge for our service, You can check our our fees page for the details.
The Financial Ombudsman is a free service set up by Parliament to investigate complaints about banks and other entities regulated by the Financial Conduct Authority.